Privacy Policy

Creovix Hub may collect information you provide directly when you submit a form, request a quote, place an order, communicate with our team, or purchase a digital service.

This information may include your name, business name, email address, phone number, project details, brand preferences, billing details, files you share with us, and communication history related to your project.

We use collected information to respond to inquiries, prepare proposals, process orders, deliver digital services, manage client communication, provide support, improve our website, and keep appropriate business records.

We may also use your information to send service-related updates, invoices, receipts, project reminders, policy notices, and relevant follow-up messages about services you requested.

Our website may use cookies or similar technologies to remember basic preferences, improve browsing performance, understand visitor activity, and support security.

You can usually control cookies through your browser settings. Disabling cookies may affect some website features or analytics functionality.

We may use analytics tools to understand how visitors interact with the website, including pages visited, approximate location, browser type, device type, referral source, and general usage patterns.

Analytics data helps us improve content, usability, performance, and the overall client experience. We do not use analytics to collect payment card details.

Payments are securely processed by trusted third-party payment providers such as Paystack and Stripe. Creovix Hub does not store customers' card details on its website or systems.

Payment providers may collect and process payment details according to their own privacy policies, security standards, and legal obligations. We may receive transaction status, payer reference, invoice, or receipt information needed to confirm and manage your order.

We may use third-party services for payments, email communication, website hosting, analytics, project collaboration, file storage, and customer support.

These providers are expected to process information only as needed to provide their services to us or to you. Their use of information may also be governed by their own terms and privacy policies.

We retain personal information only for as long as reasonably necessary to provide services, complete transactions, maintain business records, resolve disputes, comply with legal obligations, and improve our operations.

Project files, communication records, invoices, and delivery records may be retained for business continuity, support, tax, accounting, and compliance purposes.

Subject to applicable law, you may request access to, correction of, deletion of, or restriction of certain personal information we hold about you.

We may need to verify your identity before responding to a request. Some information may be retained where required for legitimate business, legal, tax, accounting, fraud prevention, or dispute-resolution purposes.

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, loss, or disclosure.

No online transmission or storage system can be guaranteed to be completely secure, but we work to keep client information protected and limit access to people who need it for legitimate business purposes.

For privacy questions or requests, contact Creovix Hub at support@creovixhub.com. You may also reach us by WhatsApp at +254714756145.

Business address: Fahrenheits Apartments, Ruiru, Kiambu County, Kenya.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, payment providers, or business operations.

When we make updates, we will revise the effective date shown on this page. Continued use of the website or services after an update means you accept the revised policy.